FOR PRACTICES, CLINICS & FACILITIES · REFERRAL LINE [PHONE NUMBER] · SECURE FAX [FAX NUMBER]PATIENTS: [PHONE NUMBER]
MeridianSpecialty & LTC PharmacySend a referral
FAMILY-OWNED · BEHAVIORAL HEALTH & SUD

You write the prescription. We do the work.

Benefits, prior authorization, appeals, the patient, the medication on your shelf before the appointment — and then the next dose. Your staff stops chasing. Your patients stay on treatment.

Send us a referral See everything we handle
REFERRAL FROM DR. [NAME]’S OFFICEPT [INITIALS]
  1. 01Prescription received from your officeDONE
  2. 02Benefits checked — medical vs. pharmacyDONE
  3. 03Prior auth forms completed & submittedDONE
  4. 04Missing chart note requested, receivedDONE
  5. 05Approval confirmed with the planDONE
  6. 06Patient reached, cost resolvedDONE
  7. 07Delivered to your office for the visitBEFORE APPT
  8. 08Next doseALREADY MOVING
YOUR OFFICE’S PARTSend the Rx. Answer one question.
We’ll call you when it’s on your shelf. — [Name]
PSYCHIATRYADDICTION MEDICINEOPIOID TREATMENT PROGRAMSCOMMUNITY MENTAL HEALTHRESIDENTIAL TREATMENTHOSPITAL DISCHARGEGROUP HOMESINTEGRATED CAREPSYCHIATRYADDICTION MEDICINEOPIOID TREATMENT PROGRAMSCOMMUNITY MENTAL HEALTHRESIDENTIAL TREATMENTHOSPITAL DISCHARGEGROUP HOMESINTEGRATED CARE
01 / NOT A TYPICAL PHARMACY

The medication is the same anywhere. What happens around it isn’t.

Chain and mail-order pharmacies fill what arrives. We take responsibility for getting the patient from prescription to dose — every time.

THE QUESTIONWHAT OFFICES ARE USED TOWITH MERIDIAN
Who chases the prior authorization?Your staff, between patients.We do — to approval, or through appeal.
Wrong form or wrong part of the plan?Rejected. Start over.Submitted to the right benefit the first time.
Where is it?You call. You hold. You call again.We tell you at every step, before you ask.
Clinician-administered medications?Shipped to the patient’s home — maybe.At your office, for that patient, before the appointment.
The next dose?Starts from zero.Already in motion.
Who picks up the phone?A call center.The family that owns the pharmacy.
02 / THE WORK IN BETWEEN

Between the prescription and the dose, someone has to do all of this. That’s us.

  1. 01Verify benefits — pharmacy or medical
  2. 02Complete the right prior auth paperwork
  3. 03Submit it to the right part of the plan
  4. 04Follow up until there’s a decision
  5. 05Appeal when it’s denied
  6. 06Get missing clinical info from your office
  7. 07Reach the patient and resolve cost
  8. 08Obtain the medication
  9. 09Deliver it to your office before the visit
Then we start again for the next dose — before anyone has to ask.
How we work, step by step
01The prior auth desk
02On your shelf before the visit
03Owners, not account managers
03 / WHO WE’RE BUILT FOR

Behavioral health and substance use disorder. That’s our whole focus.

See what we coordinate →
A / ADMINISTERED IN YOUR OFFICELong-acting injectables, coordinated to the appointmentMedications given by your clinicians arrive at your office, labeled for the patient, before the visit — and the next one is already lined up.Psychiatry · addiction medicine · community mental health
B / ONGOING THERAPYComplex, long-term medication regimensPatients on multiple psychiatric or MOUD medications stay on track with refill sync, adherence follow-up and a pharmacist who knows the history.Outpatient practices · OTPs · integrated care
C / FACILITIES & LONG-TERM CAREResidential, group home and transition careA long-term care model for facilities and patients leaving the hospital, so nobody leaves without a plan for their medication.Hospitals · residential treatment · group homes
04 / NO MORE CHASING

Your staff stops calling us. We call you.

Every referral has an owner on our team. When something moves — or stalls — your office hears about it the way you prefer: phone, fax, secure message or portal.

TO DR. [NAME]’S OFFICE · SECURE MESSAGEPA submitted for pt [INITIALS] under the medical benefit. Expect a decision from the plan in [X] days.
TO DR. [NAME]’S OFFICE · PHONEPlan is asking for the last two progress notes. We’ve sent the request form — reply by fax and we’ll take it from there.
TO DR. [NAME]’S OFFICE · SECURE MESSAGEApproved. Medication arrives at your office [DAY] morning for the [DAY] appointment.
TO DR. [NAME]’S OFFICE · SECURE MESSAGENext dose: re-authorization started, delivery scheduled ahead of [DATE].
Since [YEAR]
05 / FAMILY-OWNED & OPERATED

Our name is on the door. So we answer for every handoff.

No corporate parent, no PBM ownership, no call center. When your office calls, you reach the people who own the pharmacy — and who already know the patient.

Meet the family →

Send us your hardest one.

The prior auth nobody wants to touch. The patient who keeps missing doses. See what it’s like when a pharmacy takes ownership.

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SECURE FAX
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